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Quick Start Feature List
AccessLine Account Information
Scheduled Conference Calls
Always-On Conference Calls
Troubleshooting Tips

Quick Start Feature List
1. The following features may be used during a Conference by the Host:
*0 Call Customer Service
*1 Mute/Unmute Self (may be used by Host and Guests)
*2 Enable/Disable Entry/Exit Notifications (may be used by Host & Guests)
#0 Automated Help/Menu
#1 Extend Scheduled Conference
#2 Reserve Additional Scheduled Lines
#4 Mute/Unmute All Guests
#5 Lock/Unlock Conference
#7 Terminate Conference
#9 Invite Participants with an Outbound Call



AccessLine Account Information
1. I want to know what my AccessLine number is.
Your AccessLine number is the same as the Conferencing phone number you use to host conference calls. Customer Service will ask for your AccessLine number when you contact them for help.



Scheduled Conference Calls
1. I want to create a Scheduled Conference.
A Scheduled Conference must be created via your Conferencing web account:
  1. Log on to your web account.
  2. Select the Reserve A Conference tab.
  3. Click Reserve a New Conference Now.
  4. Enter your conference settings in the fields provided.
  5. Click Reserve Conference.
The conference will immediately appear in your list of Scheduled Conferences.

2. I want to modify a Scheduled Conference.
You may modify any of the settings for a Scheduled Conference at any time:
  1. Log on to your web account.
  2. Select the Reserve A Conference tab.
  3. Go to your list of Scheduled Conferences.
  4. Locate the conference you wish to modify.
  5. Click the associated Modify button.
  6. Make any necessary changes to your conference settings.
  7. Click Modify Conference to save your changes.
3. I want to join a Scheduled Conference.
At the scheduled start time:
  1. Dial the number that is hosting the conference.
  2. Enter the Host, Guest Speaker or Guest Listener code for the conference.
You will be added to the conference as soon as you successfully enter your code.

4. I want to be notified when a new participant joins a Scheduled Conference.
All participants logged on to a Scheduled Conference hear a beep when a new Guest joins the call.

5. I want to increase the number of speakers and listeners during a Scheduled Conference.
The number of participants may be increased while a conference is in session.
Via the phone:
A Host may add Guest Speakers while signed in to a conference:
  1. Touch #2 to add one Guest Speaker.
  2. Repeat step 1 as needed, until 25 Speakers have been added to the conference.
Note: Guest Listeners may not be added via the phone. The number of Guest Listeners may only be increased via the web.
Via the web:
  1. Log on to your web account.
  2. Select the Reserve A Conference tab.
  3. Go to your list of Scheduled Conferences.
  4. Locate the conference you wish to modify.
  5. Click the associated Modify button.
  6. Increase the number of Speakers or Guest Listeners.
  7. Click Modify Conference to save your changes.

6. I want to extend the length of a Scheduled Conference during a call.
A Host may extend the duration of a conference while signed in to a call:
Via the phone:
  1. Touch #1 to add one 15-minute increment.
  2. Repeat step 1 as needed, until the maximum conference length of 8 hours is reached.
Via the web:
  1. Log on to your web account.
  2. Select the Reserve A Conference tab.
  3. Locate the conference you wish to modify from your list of Scheduled Conferences.
  4. Click the associated Modify button.
  5. Increase the conference length.
  6. Click Modify Conference to save your changes.
7. I want to mute myself during a Scheduled Conference.
Touch *1 at any time to mute your conferencing line. Touch *1 again to unmute.

8. I want to mute all guests during a Conference.
Touch #4 at any time to mute all guests on your conferencing line. While guests are muted, only the Host will be heard. Touch #4 again to unmute so guests may participate again.

9. I want to be warned when a Scheduled Conference is approaching its maximum length.
A prompt is played for the Host 5 minutes before the conference is scheduled to end. The prompt instructs the Host to touch #1 to extend the conference length. This feature is enabled by default.

10. I want to delete a Scheduled Conference.
A Scheduled Conference may be deleted at any time.
  1. Log on to your web account.
  2. Click the Reserve a Conference tab.
  3. Locate the conference you wish to delete from your list of Scheduled Conferences.
  4. Click the associated Delete button.
11. I want to create a recurring Scheduled Conference.
Please use Always-On Conferencing for recurring conferences.

12. I want to determine how many people are logged into a Scheduled Conference.
The Host Menu provides this information. Touch #0 to have the number of callers logged on to your Scheduled Conference voiced to you.

13. I want to add participants into the Conference with an outbound call.
While in a Conference, touch #9 then follow the voiced instructions to call other parties and invite them into the Conference.

14. I want to lock out additional participants from joining a Conference.
While in a Conference, touch #5 to lock your Conference and prevent additional participants from joining. Touch #5 again to unlock.

15. I want to enable/disable notification when guests enter or exit a Conference.
While in a Conference, touch *2 to turn off notification when guests enter or exit a Conference. Touch *2 again to turn this back on for your Conference. Entry/exit notification is on for all Conferences by default.

16. I want to determine how much time is remaining during a Scheduled Conference.
The Host Menu provides this information. Touch #0 to have the amount of time remaining in your Scheduled Conference voiced to you.

17. I want to end the Conference.
Touch #7 to end the Conference. This automatically disconnects all Conference participants, even if you have previously specified that the Conference may continue after the host leaves.

18. I want to hold several Scheduled Conferences all at once.
You may hold multiple Scheduled Conferences at the same time. Conference participants are directed to the appropriate call based on the Host, Guest Speaker or Guest Listener code they enter.

19. I want to know the minimum and maximum lengths for a Scheduled Conference.
A Scheduled Conference may be scheduled for a minimum of 15 minutes and a maximum of 8 hours.

20. I want to know how much I will be charged for hosting a Scheduled Conference.
Conferences are billed on a per caller/per minute/per minute fee basis. Per minute fees vary by service plan. Please contact Customer Service for information regarding your per minute fee.

21. I want to know if there are any minimum charges associated with Scheduled Conferencing.
A minimum time charge of 10 minutes is applied for each participant who accesses a Scheduled Conference. No charges are applied for un-used conferencing lines.

22. I want to contact Customer Service during my Conference.
While in a Conference, touch *0 to contact Customer Service for technical assistance. Please see troubleshooting tips for self-help.



Scheduled Conference Calls
1. Does my service plan include Always-On Conferencing?
If your service plan includes Always-On Conferencing, when you click on Reserve a Conference, you will see a button giving you the option to "Create an Always-On Conference."
  1. Log on to your web account.
  2. Select the Reserve A Conference tab.
  3. Click Reserve a New Conference Now.
  4. Enter your conference settings in the fields provided.
  5. Click Reserve Conference.
The conference will immediately appear in your list of Scheduled Conferences.

2. I want to create an Always-On Conference.
An Always-On Conference is created via your web account:
  1. Log on to your web account.
  2. Click the Reserve a Conference tab.
  3. Click the Setup an Always-On Conference Now button.
  4. Enter the required information.
  5. Click Submit to create your conference.

3. I want to modify an Always-On Conference.
Settings for an Always-On Conference may be modified at any time via your web account:
  1. Log on to your web account.
  2. Click the Reserve a Conference tab.
  3. Locate the conference you wish to alter from your list of Always-On Conferences.
  4. Click the associated Modify button.
  5. Make any necessary changes to the conference.
  6. Click the Update button to save your changes.

4. I want to know how many Always-On Conferences I can create on my account all at once.
You may have up to 3 Always-On Conferences created on your account at once.

5. I want to hold several Always-On Conferences at the same time.
Up to 3 Always-On Conferences may be held at the same time. Each conference has a different set of Host and Guest codes. Our system directs a participant to the correct conference based on the Guest code he or she enters.

6. I want to know how many people may join an Always-On Conference.
Up to 25 callers may join an Always-On Conference. You do not need to configure this setting when creating your conference. It is set by default.

7. I want to delete an Always-On Conference.
An Always-On Conference may be deleted at any time via your web account:
  1. Log on to your web account.
  2. Click the Reserve a Conference tab.
  3. Locate the conference you wish to delete from your list of Always-On Conferences.
  4. Click the associated Delete button.

8. I want to join an Always-On Conference.
Take the following steps to join an Always-On Conference:
  1. Dial the number hosting the conference.
  2. Enter the Host or Guest code for the conference.
You will be added to the conference as soon as you successfully enter your code.

9. I want to mute myself during an Always-On Conference.
Touch *1 at any time to mute your conferencing line. Touch *1 again to unmute.

10. I want to mute all guests during a Conference.
Touch #4 at any time to mute all guests on your conferencing line. While guests are muted, only the Host will be heard. Touch #4 again to unmute so guests may participate again.

11. I want to know if Guests may communicate before the Host joins an Always-On Conference.
Guests may not communicate with each other. They will hear hold music until the Host joins the conference.

12. I want to know what happens if no one joins an Always-On Conference as the Host.
All Guests are placed on hold until the Host joins the conference. If the Host does not sign on within 10 minutes of the first Guest, all Guests are taken off hold and dropped from the conference.

13. I want to know how long an Always-On Conference may last.
An Always-On Conference may last up to 4 hours. This setting is configured by default; you do not need to select a conference Length when you create an Always-On Conference.

14. I want to be notified when an Always-On Conference is about to end.
This feature is enabled by default. The Host is prompted the conference is about to reach its maximum length five minutes before the end time. An Always-On Conference is immediately terminated at the 4-hour mark. It is not possible to extend the Length beyond 4 hours.

15. I want to determine how many people are logged in to an Always-On Conference.
The Host Menu provides this information. Touch #0 to have the number of callers logged on to your Always-On Conference voiced to you.

16. I want to add participants into the Conference with an outbound call.
While in a Conference, touch #9 then follow the voiced instructions to call other parties and invite them into the Conference.

17. I want to lock out additional participants from joining a Conference.
While in a Conference, touch #5 to lock your Conference and prevent additional participants from joining. Touch #5 again to unlock.

18. I want to enable/disable notification when guests enter or exit a Conference.
While in a Conference, touch *2 to turn off notification when guests enter or exit a Conference. Touch *2 again to turn this back on for your Conference. Entry/exit notification is on for all Conferences by default.

19. I want to determine how much time is remaining in an Always-On Conference during a call.
The Host Menu provides this information. Touch #0 to have the amount of time remaining in your Always-On Conference voiced to you.

20. I want to end the Conference.
Touch #7 to end the Conference. This automatically disconnects all Conference participants, even if you have previously specified that the Conference may continue after the host leaves.

21. I want to have Guest Listeners participate in an Always-On Conference.
Guests may not access an Always-On Conference in listen-only mode. All Guests have speaking privileges by default.

22. I want to know how much I will be charged for hosting an Always-On Conference.
Conferences are billed on a per caller/per minute/per minute fee basis. Per minute fees vary by service plan. Please contact Customer Service for information regarding your per minute fee.

23. I want to know if there are any minimum charges associated with Always-On Conferencing.
A minimum time charge of 10 minutes is applied for each participant who accesses an Always-On Conference. No charges are applied for unused conferencing lines.

24. I want to contact Customer Service during my Conference.
While in a Conference, touch *0 to contact Customer Service for technical assistance. Please see troubleshooting tips for self-help.



Troubleshooting Tips
1. If you have echo or static during a conference call, this is typically caused by quality issues with cellular, cordless or speaker phones used by one or more participants. The following is an easy way to check if phone quality is causing the problem during a Conference:
  1. As the host, touch #4 to temporarily mute all guests. Speak for several minutes. If the echo/static has gone away, the problem is with one of the guest phones. Touch #4 again to allow guests to speak.
  2. One at a time, have each guest touch *1 to mute themself. Speak; if the echo/static has gone away, the problem is with the phone or phone service used by that guest. Have the guest touch *1 again to unmute themselves then ask them to call in again on a different phone or phone line.
  3. If the problem persists, it may be with the host’s phone or phone line. As the host, touch *1 to mute yourself. Have the guests speak. If the echo/static has gone away, the problem is with your phone or phone service. Call in again on a different phone or phone line.
  4. If the problem persists, please contact Customer Service by touching *0 while in the Conference.